Customer Service CoordinatorBanbury | £30,000 – £33,000 + Salary Review After 6 Months | Full Time | Permanent
Are you a highly organised and customer-focused professional looking for a varied role where no two days are the same? We are recruiting for a Customer Service Coordinator to join a busy and supportive team, providing essential support across customer service, order processing, logistics, inventory and purchasing activities.
This is an excellent opportunity to join a growing business where you can further develop your skills and gain exposure to multiple areas of the operation.
The RoleWorking closely with the Customer Service Lead, you will play a key role in ensuring customer enquiries, quotations, orders and deliveries are managed efficiently and accurately. You will act as a central point of contact for customers while supporting inventory management, logistics coordination and general departmental administration.
Key Responsibilities
- Managing customer enquiries and communications.
- Preparing quotations and processing customer orders.
- Processing invoices, credit notes and returns.
- Monitoring and managing backorders.
- Coordinating deliveries and resolving shipment issues.
- Supporting inventory and purchasing activities.
- Assisting with stock administration and stock accuracy.
- Preparing freight, customs and import documentation.
- Maintaining shipment and transport records.
- Supporting continuous improvement initiatives and departmental processes.
- Providing support and cover for colleagues when required.
About You
To be successful in this role, you will have:
- Previous customer service experience.
- Experience processing customer orders.
- Strong organisational skills and excellent attention to detail.
- Excellent communication skills with the ability to build relationships with customers, suppliers and colleagues.
- Strong IT skills, including Microsoft Office.
- The ability to manage multiple tasks and priorities effectively.
- A proactive and customer-focused approach.
Desirable Experience
- Experience within a manufacturing or engineering environment.
- Inventory management experience.
- Knowledge of logistics, distribution or purchasing processes.
- Experience using Sage and/or SAP.
What’s on Offer?
- Salary of £30,000 – £33,000, dependent on experience.
- Salary review after 6 months.
- Permanent, full-time position.
- Flexitime available.
- Supportive team environment.
- Opportunity to develop your skills across customer service, logistics, inventory and purchasing functions.
- Genuine long‑term career development opportunities.
If you are an organised, detail-oriented individual who enjoys providing excellent customer service and thrives in a fast‑paced environment, we’d love to hear from you.
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