About Us
Firmdale Hotels is a privately owned luxury hotel group comprising eleven boutique hotels in London and New York, including the Charlotte Street Hotel, Ham Yard Hotel, and Crosby Street Hotel. Renowned for our bold interiors, curated experiences, and exceptional service, our culture is as distinctive as our properties: creative, passionate, and people-focused.
The Role
We are looking for an experienced ProjectAdministrator to join our central team and support theefficient delivery of key maintenance, refurbishment, and business improvement projectsacross the Firmdale Hotels group.
This is avital, hands-on role that requires someone confident in working within a busyproject office. From coordinating hotel refurbishments and maintenanceschedules to supporting system rollouts and liaising with multiplestakeholders, you’ll help ensure projects are delivered on time, within budget andto our high standards.
Key Responsibilities
- Providehigh-level administrative support to project managers and senior stakeholders
- Coordinateand schedule project meetings, prepare agendas and take minutes
- Maintainaccurate project documentation, reports, and trackers
- Liaisewith internal departments, housekeeping teams, and external contractors andsuppliers
- Monitortimelines, budgets and milestones to ensure successful project delivery
- Assistwith procurement, contract management and invoice processing
- Supportthe coordination of maintenance contracts, supplier performance and logistics
- Actas a key point of contact for hotel teams regarding ongoing works and contractorvisits
- Identifyand help resolve risks and issues impacting project timelines
- Managemultiple priorities and communicate clearly and effectively across teams
What We’re Looking For
- Extensiveexperience working in a project or facilities office environment
- Strongorganisational and multitasking skills
- Provenability to coordinate across multiple projects and stakeholders
- Comfortablemanaging contractors, suppliers, and external partners
- Aproactive and solutions-focused mindset
- Excellentwritten and verbal communication skills
- Previousexperience in facilities, maintenance, or hotel operations preferred
- Confidencein taking ownership, working independently, and supporting a dynamic team
- Highlyproficient in Microsoft Office Suite, including Word, Excel, Outlook, andPowerPoint
What We Offer:
- Competitivesalary plus service charge to be discussed at venue.
- Accessto Wagestream our financial wellbeing app. Stream your accrued earningsbefore pay day, benefit from everyday savings and real time financialcoaching.
- Healthcash plan (including contributions towards dental, optical,alternative and complementary therapies)
- Discountedcinema tickets, gym membership, travel, retailers and restaurants
- Complimentarymeals on shift
- Referralbonus scheme for recommending top talent
- Flexiblescheduling without split shifts
- Discountedpersonal dry cleaning
- Enhancedholiday allowance based on length of service
- Seasonticket loan for convenient commuting
- Ongoingtraining, professional development, and fully funded English lessons
- Regularsocial events, team activities, and fitness sessions
- Benefitslike cycle to work scheme and annual long service awards
- Oneallocated paid day per year for volunteering work
- Exclusivediscounts at Design Hotels, staff sales, spa discounts, and product perks
- Andmuch more!!
Why join Firmdale Hotels?
FirmdaleHotels is an international, award winning group of 11 luxury hotels and 10 barsand restaurants in London and New York. World renowned for their uniqueinteriors and exceptional service, the hotels are trailblazers in hospitalityand design.
We aredelighted to have been recognised by the hospitality and travel industriesfor the great work our teams have achieved. To name a few of our recent awardsand accolades:
- Proudwinners of The Times Best Places to Work for both 2024 and 2025
- TheKings Award for Enterprise 2024 for outstanding contribution toInternational Trade
- Managerof the Year – Helle Jensen – Cateys 2024
- Food& Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- HotelChef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- HaymarketHotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AABreakfast Award 2025
- CoventGarden Hotel – One AA Rosette for Culinary Excellence 2025
- DorsetSquare Hotel – AA Breakfast Award 2025
- HamYard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys2024
- CharlotteStreet Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel– One Michelin Key 2024
- HamYard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar &Restaurant, 2024 as well as an AA Breakfast Award
- DorsetSquare Hotel – One AA Rosette for Culinary Excellence, The Potting Shed,2024
- WarrenStreet Hotel – Travel & Leisure ‘IT List’ best hotels in the world
- WhitbyHotel, Crosby Street and Warren Street – Michelin keys
- NumberSixteen – Best Boutique Hotels in London, The Times, 2024.
You cansee a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Ifyou thrive in a fast-paced environment and enjoy being at the heart of excitingprojects, we’d love to hear from you
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require allapplicants to have the eligibility to live and work in the United Kingdom.Documentation will be required at interview stage.
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