Senior Case Officer – Complaints & Investigations (Hybrid)

Maximus in Leeds is recruiting a Case Officer to manage complaints through a three-stage process, balancing customer service with high standards. This hybrid role requires two days on site at Quarry House and three days from home.

You will analyse inquiries, draft responses, liaise with healthcare professionals, and maintain records while meeting deadlines and service targets. The role emphasizes empathy, precision, and clear communications with vulnerable claimants.

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