Service Desk Coordinator

Service Desk Coordinator

Location: Wednesbury

Pay Rate: £12.71 per hour

Hours: Monday to Friday, 7:30am-5:00pm

Temporary to Permanent

Pertemps West Bromwich are currently recruiting for a Service Desk Coordinator to join a busy and growing company based in Wednesbury.

The Role:

• Acting as a key point of contact for customers and providing regular updates
• Booking engineers onto customer jobs and appointments
• Checking engineers’ schedules and locations to ensure jobs are coordinated effectively
• Liaising with customers to arrange services and appointments
• Keeping customers informed of engineer attendance and job progress
• Keeping invoices and costings up to date
• Completing accurate data entry
• Providing general office and service desk support to the wider team
• Assisting with any other duties as required

The Ideal Candidate:

• Previous experience in a customer service, coordination or office-based role is desirable
• Must be confident and comfortable speaking to customers over the telephone
• Excellent verbal and written communication skills
• Strong customer service skills and a professional telephone manner
• Strong organisational skills and excellent attention to detail
• Confident using computer systems and Microsoft Office
• Able to manage multiple tasks and prioritise effectively
• Comfortable working in a busy, fast-paced environment
• Reliable, organised and proactive
• Flexibility with start times is essential

Hours & Pay:

• Monday to Friday
• Start time between 7:30am and 8:30am, depending on business requirements
• Finish time: 5:00pm
• £12.71 per hour
• Temporary to permanent opportunity

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