At FirmdaleHotels, we pride ourselves on our collection of unique, award-winning hotelslocated in the heart of London and New York. Our hotels are known for theirvibrant, stylish interiors and exceptional service. We believe in creating anunforgettable experience for our guests, making every stay special throughpersonalised service and attention to detail.
We have anexciting opportunity for a dedicated and enthusiastic Reservations Agent tojoin our esteemed team at the Covent Garden Hotel. As a Reservations Agent, youwill play a crucial role in delivering outstanding service to our guests,ensuring every interaction is memorable and exceeds expectations.
Responsibilities:
- Provideinspirational and personalised service to guests, ensuring all inquiries arehandled with the utmost care and professionalism
- Collaboratewith the front office team to manage reservations efficiently and accurately.
- Demonstrateexcellent attention to detail when handling guest information and specialrequests.
- Utiliseyour knowledge of our hotel rooms, facilities, and services to confidentlyrecommend rates and packages to guests and external agents.
- Maintainimpeccable presentation and a warm, welcoming demeanour at all times.
- Fosterstrong relationships with guests and team members through effectivecommunication and interpersonal skills.
What you Need:
- A teamplayer with a keen willingness to collaborate and contribute to the success ofthe team.
- Acustomer-focused individual who is passionate about delivering exceptionalservice.
- Anengaging communicator with warmth and impeccable presentation skills.
- Adetail-oriented professional who strives for excellence in every task.
- Enthusiasticand energetic, with a genuine passion for hospitality and guest satisfaction.
What We Offer:
- We offer a competitive salary plus service charge andbenefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream youraccrued earnings before pay day, benefit from everyday savings and real timefinancial coaching.
- Health cash plan (including contributions towardsdental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel,retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discountedpersonal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fullyfunded English lessons
- Regular social events, team activities, and fitnesssessions
- Benefits like cycle to work scheme and annual long serviceawards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spadiscounts, and product perks
- And much more!!
About Us
Set on historic Monmouth Street, in one of London’s most loved and livelyneighbourhoods, Covent Garden Hotel sits at the heart of the city’s theatredistrict. With the Royal Opera House, Covent Garden Piazza and Neal’s Yard allclose by, and independent boutiques, cafés and bars lining the surroundingstreets, it’s a location that buzzes with energy and creativity.
At Covent Garden Hotel, each room is individually designed by Kit Kemp withher characteristic flair, reflecting the spirit of the neighbourhood. To workhere is to be part of a team that brings energy, commitment and pride toeverything they do, delivering warm and memorable guest experiences in one ofLondon’s most vibrant addresses.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Timand Kit Kemp. Today, Firmdale has grown to include hotels and privateresidences across London and New York as well restaurants, bars, spas, anonline shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed toan inclusive workplace. Please let us know if you need adjustments during therecruitment process.
In line with the Asylum and Immigration Act 1996, we do require allapplicants to have the eligibility to live and work in the United Kingdom.Documentation will be required at interview stage.
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