Complaints & PALS Officer: Patient Liaison & Records

Royal Surrey NHS Foundation Trust is seeking a Complaints & PALS Officer to join a friendly, fast-paced department. You will handle formal complaints and PALS contacts, ensuring alignment with Trust policy, and contribute to improving patient experience.

The role requires strong communication, organisation, and IT skills, with previous complaints experience desirable. You will work closely with colleagues across the Trust, attend meetings with complainants, and maintain databases and

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