People Experience Program Manager

Overview

In this role you will optimize the employee and manager experience by examining intricate touchpoints and handoffs within Dow Jones’s People teams. You will connect frontline experiences to the broader employee journey, uncover friction, and drive practical improvements across processes, technology, and ways of working. You’ll collaborate with cross-functional stakeholders to ensure changes are joined up and scalable globally. The role blends detailed process analysis with people-centric transformation, including exposure to AI and automation initiatives. You will help shape a new People Experience model and make support simpler and more human.

Pay / Benefits

• hybrid work (3 days in London office)
• professional development
• opportunity to work on global processes
• exposure to AI and new technology
• collaborative culture
• supportive environment

Responsibilities

• Examine individual People experiences and moments that matter for employees and managers
• Identify friction, extra steps, unclear ownership, and confusing communications across teams
• Map connections across systems to align the broader employee journey
• Collaborate with process owners to surface dependencies and opportunities not visible end-to-end
• Use feedback, case trends, service data, and focus groups to identify patterns
• Break down complex experiences into steps, challenge necessity, and simplify where possible
• Partner with PX, People Operations, PBPs and specialist teams to find practical solutions
• Translate personas, user stories, and pain points into actionable ideas across service, tech, and ways of working
• Explore self-service, automation, and AI to reduce effort and improve experience
• Test ideas with employees, managers, and People teams and refine based on feedback
• Link related employee moments across lifecycle to avoid isolated fixes
• Create journey maps and guidance to clarify how processes work
• Work with People Technology to identify improvements to HR systems and tools
• Bring the employee and manager perspective to broader People experience initiatives
• Measure impact on effort, satisfaction, and service trends
• Share findings to scale improvements beyond a single process or team

Key requirements

• 7+ years in HR, Operations, Employee Experience, service design, transformation, or similar
• Experience using data or feedback to identify patterns and opportunities
• Understanding of the employee lifecycle and associated workflows
• Strong problem-solving from root cause to practical solutions
• Ability to balance detail with the bigger picture
• Experience working across teams and aligning people around a problem
• Interest in HR technology, automation, and AI to simplify tasks
• Strong organizational skills with ability to manage multiple workstreams
• Practical, improvement-focused approach rather than just documenting issues
• Willingness to work in London Bridge office 3 days a week
• Experience with global teams or processes (preferred)
• Understanding of interactions between employees/managers and People services/technology (preferred)
• Experience with Workday, ServiceNow HRSD or similar platforms (preferred)
• Experience using AI, automation or digital tools to improve experiences (preferred)
• Experience mapping employee journeys and handoffs to identify friction (preferred)
• Experience testing end-to-end experiences with different People teams (preferred)

• Curious mindset and willingness to ask why
• Strong communication and ability to explain complex topics clearly
• Collaborative and cross-functional mindset
• HR technology platforms (Workday, ServiceNow HRSD)
• Automation and AI in HR contexts
• Journey mapping and experience design

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