Operations Manager

Overview

In this role you will deputise for the Store Manager to lead daily store operations and coach department managers, ensuring high standards, safety, and customer service. You’ll drive availability and efficiency while fostering an inclusive, high-performing team. You’ll collaborate with cross-functional colleagues to implement improvements and respond to customer feedback. This is a hands-on leadership role in a large, fast-paced retail environment with a clear path for career progression.

Pay / Benefits

• Generous holiday entitlement
• Discretionary bonus scheme
• 15% discount in our supermarkets and convenience stores
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP

Responsibilities

• Lead and empower the team by building management capability and mentoring department heads
• Maintain high standards, safety and compliance across shifts, including food safety and hygiene
• Drive sales and product availability by reviewing store data and managing resources
• Listen to customer feedback and implement improvements to daily service
• Support the Store Manager and lead from the front to create a positive store culture

Key requirements

• Proven experience in retail with a track record of managing a large, fast-paced store operation
• Experience turning over at least 150k per week
• Strong leadership and people development abilities
• Ability to set clear goals and align departments with store priorities

• Empathy and active listening
• Coaching and constructive feedback
• Collaborative mindset and teamwork
• Calm under pressure and trust-building
• Goal-oriented and alignment-focused

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