Digital Product Owner

Company: Royal Mail
Apply for the Digital Product Owner
Location: London
Job Description:

Overview

In this Digital Product Owner role, you will shape and deliver digital products that drive value for customers and colleagues in a fast-paced transformation. You will voice the customer, collaborate with stakeholders, delivery teams and external partners to prioritise and deliver the right solutions. The role focuses on data-driven decision making, product thinking and continuous improvement across the product lifecycle. You will work in a large organisation undergoing digital transformation, contributing to meaningful customer outcomes and operational performance. This is an opportunity to influence strategic priorities within a cross-functional team and mature product delivery.

Pay / Benefits

  • Car allowance
  • Healthcare
  • Annual bonus potential up to 18%
  • Pension: CDC scheme with Royal Mail contributions
  • 25 days annual leave + bank holidays
  • Hybrid working / 3 days in London Farringdon

Responsibilities

  • Own and prioritise the product backlog to maximise customer and business value
  • Translate stakeholder requirements into actionable user stories
  • Use customer feedback, analytics and research to inform decisions
  • Collaborate with Product Managers, Architects, Delivery Leads and external partners
  • Lead backlog refinement, sprint planning and Agile ceremonies
  • Support user testing and continuous improvement to optimise performance and UX
  • Make data-driven decisions to guide priorities and measure success

Key requirements

  • Experience as a Product Owner or similar in Agile, Scrum or SAFe
  • Strong backlog management and user story writing
  • Ability to gather requirements and translate into product solutions
  • Understanding of data, analytics and using insights to shape decisions
  • Experience working with technical, architecture teams and external suppliers
  • Knowledge of Jira, Azure DevOps and Confluence
  • Experience of user testing, customer research and product analytics
  • Strong stakeholder management and communication
  • stakeholder management
  • communication
  • problem solving
  • Jira
  • Azure DevOps
  • Confluence

…

Posted: October 10th, 2026