Key Account Manager – Informed

Overview

In this role you own the full lifecycle of a portfolio of Informed customers, acting as a trusted partner to leading sport-nutrition brands. You drive retention, growth and strategic development by aligning certification programmes with customer objectives, collaborating with internal teams to deliver high-value outcomes. You’ll manage onboarding, account planning and renewals, identifying opportunities for programme expansion. This role offers the chance to shape customer success within a globally recognized quality assurance brand.

Responsibilities

• Manage and develop a portfolio of customer accounts with high engagement and satisfaction
• Build trusted relationships with commercial, technical and operational stakeholders across customer organisations
• Lead onboarding activities and support customers through their certification journey
• Develop strategic account plans to identify growth opportunities and programme expansion
• Collaborate with internal teams to deliver excellent customer outcomes and resolve queries
• Conduct regular account reviews and discuss priorities and future needs
• Identify and convert new commercial opportunities within existing accounts
• Maintain accurate customer records in CRM systems
• Represent Informed professionally at meetings, industry events and exhibitions

Key requirements

• Proven account management experience
• Experience with the sales process from discovery to close
• Experience developing value propositions and delivering solutions
• Excellent attention to detail, organisational skills and tenacity
• Excellent oral and written communication skills
• Multilingual is preferred, with preference to French, German or Spanish

• Relationship-building
• Communication
• Problem-solving
• CRM systems
• Account planning
• Onboarding coordination

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