Client Account Manager and Contractor Relationship Lead

Overview

As Director in the Grid Modernisation area, you will drive growth and shape internal strategy through strategic sales and client leadership. You’ll be the primary contact for key regional accounts, coordinating across capabilities to deliver value and ensure on-time, high-quality delivery. You’ll lead cross-functional teams, mentor colleagues, and strengthen client relationships in the energy sector. This role combines business development with project oversight to sustain profitable growth and client satisfaction. You’ll operate in a fast-paced, collaborative environment that values innovation and ethical practice.

Pay / Benefits

• hybrid working model
• career development opportunities
• AECOM University
• volunteering days
• flexible work arrangements
• well-being programs

Responsibilities

• Meet growth objectives for the client/contractor portfolio
• Support Capture Managers to win opportunities and project managers to deliver large programs
• Increase AECOM profile in the energy sector through value, innovation, and sector leadership
• Drive sustainable and profitable growth and align internal teams with client vision
• Mentor team members in building strong internal relationships
• Share responsibility for financial success with Project Leadership
• Establish processes for high-quality delivery and excellent client service
• Identify risks early and take actions to improve outcomes
• Manage consistent client engagement approaches
• Identify long-term and disruptive trends in Grid Modernisation
• Champion ethical and safe working practices
• Manage BD activities within the client and lead significant new business opportunities
• Drive pipeline growth and renewal/extension of large agreements
• Monitor project delivery quality and client satisfaction
• Identify evolving resourcing needs and escalate when needed
• Develop and maintain client contacts and networks across client organization
• Collaborate with Strategy, Marketing and Communications for end-to-end client development
• Share and promote best practices in client account management
• Follow AECOM core leadership values (Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality)

Key requirements

• Senior-level Grid Modernisation experience in a fast-paced commercial environment
• In-depth understanding of how transmission & distribution networks work with Tier 1 contractors
• Experience managing client accounts in the Energy sector (in advisory or professional services/engineering)
• Strong commercial acumen and ability to lead with an inquisitive mindset
• Natural networker with ability to engage Government and speak at industry events
• Track record in sales, business development strategy, team leadership, and value proposition development
• Experience with sales production metrics and large-scale project renewals/awards

• customer engagement
• leadership and mentoring
• cross-functional collaboration
• Grid Modernisation knowledge
• business development strategy
• large program management

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