Business Operations & Improvement Development Programme – Payments

Overview

In this programme you join Nationwide’s Payments teams to build expertise in payments operations and contribute to customer outcomes. You will follow a tailored learning pathway with hands-on experience, digital learning, and industry insights, including six weeks onboarding and three rotational placements. You’ll work across Payments to understand how a major financial institution delivers reliable services while balancing customer needs, regulation and efficiency. The role combines learning, mentorship, and exposure to senior leaders in a purpose-driven, collaborative environment.

Pay / Benefits

• 25 days holiday (increases to 30)
• annual bonus
• private medical insurance
• Wellhub fitness and wellbeing options
• pension
• volunteering hours (up to 14 paid hours per year)

Responsibilities

• Join high-performing Payments teams to support customers’ money movement
• Complete a six-week onboarding and three rotational placements across Payments
• Engage in hands-on experience, role-specific training, and digital learning
• Participate in risk and control activities and process reviews
• Analyse data and support change initiatives to improve customer outcomes
• Engage with stakeholders and contribute to projects affecting payments operations
• Develop skills in data analysis, problem solving, and communications
• Work with senior leaders and the wider Payments community to accelerate development

Key requirements

• Interest in payments, financial services and customer outcomes
• Curiosity about how technology, regulation and innovation shape payments
• Ambition to grow, take on new challenges and progress your career
• Logical, methodical approach with attention to detail and big-picture thinking
• Ability to build relationships across the business
• Drive, high performance and openness to feedback and learning from setbacks
• Customer-first mindset in decision making

• curiosity
• customer-centric mindset
• relationship-building
• data analysis
• stakeholder management
• process improvement

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