Housing Client Relationship Manager Team Leader

Overview

In this role, you lead a team of Account Managers within Gallagher’s Housing Division in Chelmsford, managing a portfolio of mid-corporate and large risk clients. You will drive excellent client service, oversee renewals and mid-term changes, and build strong insurer relationships. The position combines people leadership with hands-on client management in a fast-paced, regulated environment. You’ll shape outcomes by mentoring teammates, negotiating with insurers, and ensuring compliant, timely documentation.

Pay / Benefits

• competitive compensation
• comprehensive benefits programs
• career development opportunities
• collaborative, people-first culture
• global reach with local impact
• inclusive and authentic workplace

Responsibilities

• Lead and inspire a team of up to 7 Account Managers with regular coaching and development conversations
• Manage your own client portfolio delivering proactive service across new business, renewals, and mid-term adjustments
• Champion excellence in client servicing with accurate, timely documentation aligned with best practice and regulatory standards
• Own the renewal process, negotiate with insurers, and explore markets to secure best outcomes
• Act as a trusted escalation point for client and insurer queries and issue resolution
• Build strong insurer relationships to ensure effective cover and prompt documentation
• Support financial outcomes by handling account queries and collaborating with credit control
• Promote accountability and continuous improvement to deliver consistently excellent client results
• Drive compliance and quality to meet FCA requirements and support strong audit outcomes

Key requirements

• Strong commercial insurance knowledge with solid client servicing and market practices understanding
• Experience in coaching, mentoring, or developing colleagues
• CII qualifications (Cert CII / Dip CII) or working towards them
• Proven experience in a regulated environment with targets, KPIs, and SLAs
• Excellent relationship-building and communication across levels
• Highly organized and process-driven with deadline management
• Strong attention to detail and initiative to support others
• Proficiency in Acturis (preferred) and ability to navigate systems
• Right to work in the UK

• relationship-building
• coaching
• organisational skills
• Acturis
• FCA compliance knowledge
• insurer negotiation and market awareness

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