Service Delivery Manager, Enterprise Operate, Technology & Transformation

Overview

As a Service Delivery Manager, you will be the trusted conduit between SAP clients and delivery teams, owning complex engagements and driving consistent service outcomes. You will influence senior stakeholders, orchestrate multidisciplinary teams, and help grow SAP+ Operate by translating client priorities into concrete commitments. You’ll shape value delivery, strengthen service quality, and identify opportunities for expanding client partnerships. This role blends strategic oversight with hands-on delivery in a fast-paced, collaborative environment.

Pay / Benefits

• hybrid working policy
• flexible ways of working
• focus on wellbeing
• world-class development
• supportive, values-driven culture
• opportunity to impact at scale

Responsibilities

• Build trusted client partnerships across levels, including the C-suite, to align priorities and deliver strategic value
• Deliver measurable service value by making performance visible and driving improvements in quality, resilience, and client experience
• Lead across Deloitte, client, and third-party teams to resolve issues and manage change and risk
• Protect engagement health by balancing service, contractual, commercial, and financial priorities
• Shape the next steps by leveraging client insight and emerging technology to identify new opportunities and growth areas
• Act as the liaison between SAP clients and delivery teams to ensure outcomes meet expectations
• Own complex engagements and maintain progress toward client outcomes

Key requirements

• Experience leading the delivery of complex technology managed services with accountability for service performance and client outcomes
• Proven ability to build trusted relationships with senior client stakeholders and translate business priorities into service commitments
• Ability to use service measures, client feedback, and operational insight to improve performance, resilience and client experience
• Experience managing service risks, contractual commitments, and commercial/financial priorities within client engagements
• Ability to lead across multidisciplinary teams, organizations and third parties, and resolve issues to maintain progress

• integrity
• inclusion
• collaboration
• SAP-enabled environment experience
• ITIL knowledge or relevant service management qualification
• experience identifying opportunities to expand client relationships or contribute to proposals

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