Account Manager

Overview

In this Account Manager role you will grow and protect a portfolio of Banking, Payments and Lending customers. You will build executive relationships, identify upsell and cross-sell opportunities, and develop strategic plans that drive revenue and customer value. You will work with cross-functional teams to deliver outcomes aligned with risk and compliance needs, in a high-growth, global sales environment. The role offers hybrid working in London or Cardiff, regular travel, and the chance to impact risk solutions for financial services.

Pay / Benefits

• country-specific benefits
• professional development opportunities
• collaborative and inclusive working environment

Responsibilities

• Grow and manage a portfolio of Banking, Payments and Lending accounts
• Build relationships with senior decision-makers and executives
• Identify upsell, cross-sell and expansion opportunities across the portfolio
• Create and execute strategic account plans to drive growth and retention
• Conduct regular business reviews and align solutions to customer priorities
• Collaborate with Product, Customer Success, Solutions Consulting and Sales to deliver value
• Maintain forecasts, pipelines and account plans in CRM
• Monitor industry trends to identify new commercial opportunities

Key requirements

• Proven experience in Account Management, Strategic Account Management, or Enterprise Sales
• Experience managing complex customer relationships
• Experience selling or managing complex technology, SaaS, data or risk-based solutions
• Strong commercial mindset with track record of revenue growth and retention
• Ability to engage with senior stakeholders
• Excellent communication, presentation and negotiation skills
• Strong organizational skills and ability to manage multiple priorities
• Experience working across cross-functional teams in a matrixed organization
• Proficiency with CRM tools and Microsoft Office applications
• Ideally experience with Banking, Payments or Lending organizations
• Knowledge of Fraud, Identity, Financial Crime, Compliance, Risk, Data or Analytics solutions

• relationship-building
• communication
• negotiation
• CRM tools
• Microsoft Office
• SaaS solutions

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