Technical Account Manager, WWPS-UKGI-PS

Overview

In this role you act as a principal technical advisor to AWS customers, guiding adoption and best practices across a wide range of AWS services. You will build trusted relationships with diverse stakeholders, help keep environments healthy, and discuss incidents, risks, and trade-offs with senior leadership. Your work spans from startups to enterprises, including public sector, with a focus on driving value and cost-aware optimization. You’ll collaborate with multiple AWS teams to unlock additional value and support customer success at scale.

Responsibilities

• Advise on solutions and provide technical guidance to customers
• Maintain operational health of AWS environments while reducing cost and complexity
• Develop trusted relationships by understanding business needs and technical challenges
• Drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with customers across a spectrum from developers to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Identify proactive opportunities for customers to gain more value from AWS
• Provide detailed reviews of service events, metrics, and pre-launch planning
• Assist customers in migrating workloads to the cloud across varied environments

Key requirements

• Experience troubleshooting 3+ of: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in distributed systems

• Customer obsession
• Strong communication with executive stakeholders
• Collaborative mindset
• AWS services or other cloud offerings (preferred)
• Experience with operational parameters and troubleshooting across multiple technologies
• Ability to discuss incidents, trade-offs, and risk management in technical terms

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