Product Manager – Customer Fulfilment Automation – Welwyn Garden City, United Kingdom of Great Britain and Northern Ireland

Overview

In this role, you drive the strategy and development of automated fulfilment technologies powering Tesco’s online operations. You collaborate with cross-functional partners to optimise end-to-end fulfilment, reduce costs, and elevate the customer experience. You define product capabilities, evaluate market solutions, and cultivate a product-led mindset across the organisation. You will guide discovery, prioritise capabilities, and lead a SCRUM backlog while mentoring junior teammates. This role sits at the heart of Tesco Technology’s fulfilment automation effort, enabling scalable, reliable operations.

Pay / Benefits

• Annual bonus up to 20% of base salary
• Holiday starting at 25 days + personal day
• Private medical insurance
• 26 weeks maternity leave (full pay) + 13 weeks statutory
• 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, EAP for you and family

Responsibilities

• Lead product discovery and define product capabilities
• Prioritise features and tasks; manage a SCRUM team backlog
• Evaluate markets and potential product solutions
• Support junior team members and foster strong collaboration
• Ensure products meet high standards of resiliency, security, reliability, and observability
• Use JIRA, MIRO, Confluence, and Aha for backlog management, discovery, and strategy

Key requirements

• Experience building warehouse or logistics solutions (WMS or WES)
• Experience integrating WMS/WES with robotics, conveyors, IoT, AI
• Experience API and backend systems; understanding data storage, movement and security in distributed systems
• Experience defining warehouse operations using standard workflows (decant, goods-to-person picking, consolidation, marshalling)
• Hands-on product discovery mapping service design blueprints, identifying user personas and Jobs-to-be-done; working with UXDR to define user flows and wireframes for warehouse operations
• Proficient in agile methodologies in a fast-paced, iterative environment

• Cross-functional collaboration
• Mentoring and supporting junior team members
• Strategic thinking and stakeholder communication
• Warehouse Management System (WMS)
• Warehouse Execution System (WES)
• Robotics integration

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