Senior Business Operations Manager

Overview

In this role, you will strengthen the operational backbone of the business, aligning revenue operations, governance, and quality management to enable scalable, data-driven decision making. You will partner with the Head of Operations, GTM and wider stakeholders to translate priorities into processes, reporting, and practical improvements. You will lead cross-functional initiatives and uphold ISO9001 standards, driving efficiency and consistency. This is a chance to shape how a growing data-focused company operates at scale and deliver measurable impact.

Responsibilities

• Revenue operations and Salesforce ownership: govern pipeline, forecasting cadence, sales process discipline, and commercial reporting; own Salesforce and related revenue systems.
• PowerBI, reporting and analysis: build dashboards, respond to data requests, and produce actionable insights for leadership.
• Operational excellence and process improvement: design and improve scalable processes across areas such as Alliances, Marketing, and Procurement; lead cross-functional projects.
• ISO9001 and quality management: maintain accreditation, coordinate audits, and ensure quality standards are embedded.
• People leadership and team development: set goals, manage workload and budgets, mentor, and foster a collaborative team culture.

Key requirements

• 3-5 years of management experience in business/revenue/sales operations or similar roles
• Strong Salesforce ownership or administration experience
• Proficient with PowerBI and data visualization; analytical and detail-oriented
• Commercial awareness with revenue, pipeline, forecasting, and performance data
• Experience leading medium-to-large cross-functional projects and managing senior stakeholders
• Understanding of ISO9001, quality management systems, audits and continuous improvement
• People management experience including coaching and performance management
• Excellent communication skills and ability to explain complex data to varied audiences

• Excellent communication
• Cross-functional collaboration
• Organised and pragmatic
• Salesforce ownership/administration
• PowerBI reporting and data visualization
• Confluence/documentation of processes

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