Service Team Leader

Overview

As Checkout Team Leader you drive the front end of Morrisons’ store operations, keeping queues moving and service levels high. You lead a friendly team, coaching colleagues to perform confidently on the shop floor, kiosks, and car parks. You ensure daily cash handling, safety, and legal obligations are met, while using store data to improve the checkout experience. This role sits at the heart of a high-volume retail operation, supporting millions of customers and shaping a reliable, customer-focused service culture.

Pay / Benefits

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from day one
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities – Leadership School
• Free parking
• Healthcare / Wellbeing benefits including Aviva Digital GP

Responsibilities

• Be visible on the shop floor, support colleagues with headsets, and keep queues moving to minimise customer wait time
• Lead a friendly, high-performing team, fostering trust, listening, and recognition
• Maintain high standards for safety, cash handling, and legal compliance across shifts
• Analyze store reports and dashboards to identify issues and drive checkout improvements
• Keep the department tidy and organised, minimise waste through prompt put-backs

Key requirements

• Strong leadership and coaching experience
• Operational and technical knowledge of front-end service departments
• Customer-focused mindset and relationship-building abilities

• Relationship-building
• Coaching and people development
• Customer service orientation
• Data-driven decision making
• Experience with store reports and dashboards
• Front-end service operations knowledge

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