Sales Support Leader

Overview

In this role you define the strategy and operating model for the Customer Success function, aligning it with Sales to create a unified, customer-facing organization. You lead with a focus on value realization, retention, and growth, shaping governance and performance across Customer Success, Sales, and delivery. You will build and develop high-performing teams, driving continuous improvement and cross-functional collaboration. This is an opportunity to influence transformation at scale within a global technology services company.

Pay / Benefits

• Mentor support for successful start
• President’s Club recognition
• Flexible work arrangements
• Lifelong education and development opportunities
• Hire to Grow internal mobility and feedback culture

Responsibilities

• Evolve the Customer Success function, operating model, and structure to support growth and scalable outcomes
• Own workforce planning, governance, and performance frameworks aligning CS and Account Management
• Partner with Sales Leadership to operate as one customer-facing org with shared accountability for value, retention, renewals, growth, and advocacy
• Define and execute CS strategy, standards, and governance delivering consistent customer experience across segments
• Lead and develop a high-performing CS organization through coaching, succession planning, and leadership development
• Define and monitor performance measures across customer, operational, and organizational outcomes with a focus on governance and continuous improvement

Key requirements

• Proven leadership experience in CS, Account Management, Service Delivery or similar
• Experience in organizational design, workforce planning, and performance management
• Track record of building high-performing teams and developing leaders
• Commercial acumen with understanding of retention, renewals, growth, and value realization
• Ability to build trusted partnerships across Sales and other customer-facing functions
• Data-driven approach translating insights into priorities and actions
• Clear, credible, inclusive communication to influence senior stakeholders

• communication skills
• influence and stakeholder engagement
• collaboration across cross-functional teams
• data-driven decision making
• governance and performance management
• lifecycle management and customer insights

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