Service Team Leader

Overview

As Checkout Team Leader, you will drive a proactive front-end operations role across checkouts, customer service, kiosks and car parks. You lead a friendly team on the shop floor, ensure smooth queues, high standards, and compliant cash handling. You’ll use store data to spot issues and improve the checkout experience, while keeping the area tidy and waste to a minimum. This role offers clear progression through Morrisons’ leadership pathways in a customer-focused, hands-on environment.

Pay / Benefits

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities – Leadership School
• Subsidised in-store cafe or shop floor ranges
• Free parking

Responsibilities

• Lead and support a front-end service team on the shop floor
• Manage queues and assist colleagues to maintain fast, friendly service
• Ensure daily processes, cash handling, and legal obligations are followed
• Utilize store reports and dashboards to identify improvements and drive the checkout experience
• Maintain department tidiness and minimise waste through prompt put-backs

Key requirements

• Natural leader with a friendly, helpful style
• Experience in coaching and developing a high-performing team
• Strong operational and technical knowledge of front-end service departments

• coaching
• communication
• relationship-building
• cash handling
• data-driven decision making
• use of store reports and dashboards

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