Business Development Director – Retail

Overview

As a commercially driven Business Development Director, you will accelerate NSC Global’s growth in the UK retail sector by opening new accounts and building strategic, long-term partnerships. You’ll target mid-market to large multi-site retailers, translating complex needs into compelling propositions that leverage NSC’s network, infrastructure and managed services. You will own the end-to-end sales cycle, from prospecting to close, and collaborate with Solutions, Operations and Executive leadership to drive multi-year engagements. This is a true hunter role in a fast-paced, growth-focused environment with a strong emphasis on revenue, margin and pipeline growth.

Responsibilities

• Drive new-logo acquisition and revenue growth across the UK retail sector
• Identify, target and engage prospective retail customers from mid-market to large multi-site retailers
• Develop and execute targeted account acquisition strategies for priority retail organisations
• Build relationships with senior stakeholders (CIOs, CTOs, IT Directors, Infrastructure Directors, Heads of Networks, Procurement, Commercial leaders)
• Generate new opportunities through outbound prospecting, networking, events and referrals
• Maintain a strong new-business pipeline from prospecting to close
• Understand target customers’ business, technology environment and challenges
• Identify opportunities to improve resilience, efficiency and cost via NSC’s capabilities
• Position NSC’s offerings across network, infrastructure, field and professional services
• Own the complete sales cycle and close opportunities
• Develop land-and-expand strategies to grow customer relationships
• Lead commercial negotiations and develop value-focused proposals
• Collaborate with Solutions, Operations, Service Delivery and Executive Leadership to close complex deals
• Foster partnerships within the wider retail technology ecosystem
• Maintain up-to-date knowledge of UK retail market, tech trends and priorities
• Own new-logo, revenue, margin and pipeline targets
• Maintain accurate CRM activity, forecasting and reporting

Key requirements

• Proven track record of winning new business in UK retail or technology sectors
• Strong business development experience with success creating opportunities from cold or limited bases
• Experience selling IT services, technology solutions, managed services, infrastructure or professional services to retail organisations
• Understanding of technology needs of multi-site retail businesses
• Experience engaging with senior technology, procurement and commercial decision-makers
• Existing relationships within UK retail would be advantageous
• Experience managing full sales cycle from prospecting to close
• Understanding of network, infrastructure, field services, managed services or IT outsourcing
• Ability to translate complex requirements into compelling commercial propositions
• Strong commercial acumen including pricing, negotiation and contracts
• Executive presence to influence senior stakeholders
• Proactive, entrepreneurial hunter mentality with appetite for new doors
• Strong pipeline discipline, forecasting and CRM management
• Excellent communication, presentation, negotiation and stakeholder management
• Comfortable working autonomously in a fast-paced, growth-focused environment
• Willingness to travel in UK and internationally if required

• Proactivity
• Entrepreneurial mindset
• Strong communication
• Stakeholder management
• Knowledge of IT services, managed services, network/infrastructure
• Understanding of retail technology environments and multi-site operations

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