Duty Manager

Company: Nuffield Hospitals
Apply for the Duty Manager
Location: Gosforth
Job Description:

Overview

In this role you help ensure a smooth, member-focused operation at the Gosforth gym. You will lead by example, foster strong member relationships, and contribute to safety and sales goals within a collaborative team. The role blends frontline service with operational duties, offering a chance to shape the fitness experience and support the club’s mission of wellbeing. You’ll work in a supportive environment with opportunities to grow.

Pay / Benefits

  • free gym membership
  • health assessments
  • retail discounts
  • pension options

Responsibilities

  • Manage club operations during shifts, including opening and closing
  • Prioritize member satisfaction and build relationships with members
  • Lead by example, guiding colleagues and upholding high quality standards
  • Conduct tours for prospective members, highlighting unique benefits
  • Oversee health and safety protocols and address issues promptly
  • Assist in achieving sales targets
  • Be able to swim to a high standard and cover Lifeguard breaks
  • Support overall club operations and guest experience

Key requirements

  • Demonstrable sales experience
  • Excellent communication skills
  • Collaborative, proactive and customer-service oriented
  • Ability to quickly grasp the business and contribute to goals
  • Willingness to train and cover Lifeguard duties, including swimming to a high standard
  • customer service orientation
  • strong communication
  • collaborative mindset
  • sales experience
  • awareness of health and safety protocols
  • ability to perform tours and demonstrate facilities

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Posted: October 10th, 2026