Lighting Solutions Engineers

Overview

In this Solutions Engineer role, you will provide technical expertise on equipment and design to Projects Managers, Account Managers, and colleagues, ensuring projects meet Creative Technology’s robust standards. You’ll stay current with new gear and solutions, test ideas with Technical Managers, and support multiple projects—on site when needed. You will document systems, train staff, and share learnings to inform delivery decisions. The role blends hands-on engineering with strategic input to shape technical direction and project outcomes.

Responsibilities

• Stay abreast of new equipment and innovations and collaborate with Technical Managers to test and recommend them
• Oversee prep progress for projects you’re involved in to maintain high standards across departments
• Provide ad-hoc and formal training to engineers and technicians on equipment and systems
• Create or deliver training materials and sessions with presentations and documentation
• Support Rental Team with alternative equipment or supplier ideas when internal stock is insufficient
• Encourage on-site experience transfer by delegating tasks to others when appropriate
• Provide feedback on technical delivery, equipment, staff, freelancers, and processes for improvement
• Assist in evaluating new equipment or technologies for future investment
• Contribute to best use, technical direction, and resource planning across the company
• Prepare documentation for pre-production, prep, and on-site delivery, including drawings, plots, schematics, patches, schedules, handover and debrief reports
• Travel to sites or other offices in the UK and worldwide as required
• Attend client meetings to support proposals with technical solutions
• Produce documentation to enable smooth delivery and repeat projects
• Maintain neat and efficient work area to support department operations
• Support on ISO accreditation audits and cross-team purchasing where needed
• Keep up-to-date with the full range of Creative Technology’s equipment and services

Key requirements

• Passion for technology
• Ability to learn new technology, systems and processes from varied sources
• High level of attention to detail
• Strong interpersonal and communication skills
• Willingness to travel domestically and internationally
• Foundational knowledge across a broad range of technical disciplines
• Experience or comfort with on-site support and remote troubleshooting

• Communication
• Mentoring and coaching
• Team collaboration
• Equipment and systems knowledge for event/production environments
• Technical design and documentation (drawings, schematics, patch and cable schedules)
• On-site engineering support and remote assistance

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