Food & Beverage Assistance Manager

Overview

In this role you drive exceptional guest service across all Food & Beverage outlets within a busy hotel. You lead the F&B team, align with other departments, and uphold hygiene, brand standards, and cost controls. You’ll support guest satisfaction, handle feedback, and contribute to departmental financial targets. This is a chance to shape guest experiences within a global hospitality brand and grow with Accor’s inclusive culture.

Pay / Benefits

• Training and development programs
• Discount card to Accor hotels worldwide
• Complimentary stays in UK hotels
• Meals on duty
• Uniforms
• Employee Advisory Service

Responsibilities

• Oversee service across restaurant, bar, and conference & events to ensure professional guest service
• Coordinate with departments to meet service times and standards
• Implement and monitor food hygiene, brand standards, stock control, and OHS
• Manage F&B staff including rostering, training, and performance management
• Build relationships with guests and regular patrons, offering personalized service
• Handle guest complaints tactfully and efficiently
• Monitor equipment/stock levels to prevent shortages impacting operations
• Ensure proper handover and communication between shifts
• Carry out Duty Manager shifts and support financial targets of the department

Key requirements

• Previous experience in a similar role is essential
• Exceptional customer service skills
• Ability to supervise and lead a team to achieve efficient service
• Outstanding time management and organisational skills
• Excellent interpersonal skills across departments, guests and employees

• customer service orientation
• leadership
• team collaboration
• food hygiene standards
• brand standards
• stock control

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