Cyber Service Integration Manager

Overview

As Service Integration Manager – Cyber, you own the first-line service-management framework for Cyber services across multiple regions. You will coordinate cross-region and cross-supplier delivery to ensure consistent, evidence-based cyber service performance. You’ll drive governance, reporting, and continual improvement within an SIAM-style hub. This is a pivotal role for shaping secure, integrated cyber services in a global bank. You’ll work with cross-functional teams to align cyber services with business goals.

Responsibilities

• End-to-End Cyber Service Integration
• International and Cross-Regional Integration
• Cross-Supplier and Cross-Function Coordination
• Cyber Service Performance, Risk and Resilience
• Governance and Integrated Service Reviews
• Stakeholder and Supplier Engagement
• Continual Improvement and Service Maturity
• International Cyber Service Reporting, Catalogue and SLA Management

Key requirements

• Strong experience in IT Service Management or service integration within a complex, multi-supplier environment
• Strong experience supporting Cyber or security services as managed end-to-end services
• Ability to influence Cyber, technology, regional and supplier teams without direct authority
• Experience with ServiceNow
• ITIL v4/5

• Influencing without authority
• Stakeholder engagement
• Cross-functional collaboration
• Communication and alignment across regions
• ServiceNow
• ITIL v4/5

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