Director E-Commerce & Analytics

Overview

In this role you will own and grow Quadient’s e-commerce business end to end, with P&L accountability. You will lead a cross-functional shift to digital-first engagement, shaping the platform roadmap and analytics to drive revenue, efficiency, and customer value. You’ll bring AI and experimentation into personalization and performance, while building a high-performing team to scale the business. This is a transformational leadership opportunity at a global software company.

Pay / Benefits

• Flexible work model
• Global learning platform access
• Inclusive community and philanthropy program
• Competitive total rewards including wellness and work/life balance
• Employee assistance program for wellbeing
• Referral scheme

Responsibilities

• Own e-commerce revenue, customer acquisition, lifetime value, and OPEX; forecast and hit quarterly targets
• Lead SMB shift to digital-first by enabling self-service discovery, purchase, and onboarding
• Own platform roadmap by partnering with IT, MarTech and R&D to connect with back-end systems
• Build a best-in-class analytics function spanning e-commerce, web, and mail marketing to drive data-driven decisions
• Apply AI, automation and experimentation to personalization, engagement and commercial performance
• Lead and grow a high-performing team with scalable structure

Key requirements

• Significant experience in e-commerce or commercial leadership, including at least 5 years in a global role
• Proven track record of driving substantial online growth with full P&L ownership
• Deep data fluency; data drives customer understanding and decisions
• Experience transitioning a business from sales-led to digital/self-service models, ideally in software or SaaS
• Strong digital marketing knowledge across traffic generation, full-funnel activation and conversion optimization
• Experience owning enterprise e-commerce platforms and integrations with ERP, CRM and fulfilment
• Practical experience using AI to improve marketing, sales or customer outcomes
• Ability to influence senior stakeholders across Sales, Marketing, IT and Finance
• Entrepreneurial, self-starting approach with evidence of building teams

• Strategic thinking
• Cross-functional collaboration
• Influence and stakeholder management
• E-commerce platforms
• ERP and CRM integrations
• Data analytics and metrics

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