Patient Services Advisor

Overview

In this role you support practices and patients as the first point of contact, manage appointment bookings with accuracy, and collaborate with practice teams to resolve issues. You will provide guidance and excellent service within a supportive NHS/private practice context, contributing to an efficient patient experience and the overall mission to transform how dentistry is delivered.

Pay / Benefits

• Competitive salary
• Holidays up to 27 days (+ bank holidays)
• Annual bonus scheme
• Health and wellbeing benefits; including virtual GP and EAP
• Discounts at cinemas and retailers
• Onsite parking and easy commute

Responsibilities

• Be the first line of contact for practices and patients via calls
• Book, amend, or cancel appointments accurately per procedures
• Build effective relationships with practice teams to resolve issues quickly
• Provide assistance and advice within training scope
• Deliver high-quality customer service and support to patients

Key requirements

• Great customer service experience
• Strong written and verbal communication skills
• Time management skills
• Confident IT user with Microsoft Office experience
• Hard-working with a professional and proactive attitude

• Customer service orientation
• Clear communication
• Time management
• Proactivity
• Microsoft Office
• IT literacy

…