Command & Control Lead

Overview

As Command & Control Lead at East West Rail, you will define and deliver the operational control philosophy, structures and tools for a future railway. You will shape the control framework across routine and disrupted operations, collaborating with industry partners to ensure safe, resilient performance. You will translate strategy into an integrated C&C capability spanning networks and technologies. This rare opportunity lets you design the principles and processes for a major new railway and leave a lasting operational legacy.

Pay / Benefits

• Competitive salary
• Up to 12% employer pension contribution
• 36 days annual leave (+2 via purchase)
• 2 volunteering days
• Life assurance (4x salary)
• Employee Assistance Programme

Responsibilities

• Develop C&C strategy, operating model and decision-making frameworks for EWR
• Define operational control structures for normal operations, disruption management and incident response
• Lead the development of C&C elements within the Joint Concept of Operations
• Specify and shape operational systems, tools and capabilities for real-time decision making
• Establish incident management, escalation and service recovery arrangements across partner organisations
• Influence how control, customer information and operational teams collaborate to deliver a high-performing railway
• Represent East West Rail within industry forums and engage with Network Rail, Train Operating Companies and delivery partners

Key requirements

• Extensive experience leading or operating within a Control, Route Control, Rail Operating Centre or equivalent rail command environment
• Deep understanding of disruption management, operational resilience and incident response within UK rail operations
• Strong knowledge of industry operating models, command structures and stakeholder interfaces
• Experience specifying, implementing or operating integrated operational systems and digital control tools
• Ability to navigate complex stakeholder environments and influence senior industry leaders
• Track record converting strategy into practical operational solutions that deliver measurable outcomes

• stakeholder management
• leadership
• influencing senior stakeholders
• Integrated operational systems
• Digital control tools
• Disruption management tooling

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