Senior Customer Success Specialist – Agentic SDLC, AWS Specialist and Partner Organization

Overview

In this role you lead strategic transformation for enterprises adopting Amazon Kiro and AWS Gen AI, shaping AI-driven digital product delivery at scale. You partner with cross-functional teams to design repeatable frameworks, influence product roadmaps, and enable partners. You drive executive alignment, change management, and measurable value realization across SDLC modernization. You will be a recognized thought leader shaping market direction and customer outcomes.

Pay / Benefits

• mentorship and career growth
• work-life balance and flexibility
• inclusive team culture
• diverse experiences encouraged
• comprehensive learning resources
• opportunity to shape product roadmap

Responsibilities

• Design and lead AI-driven digital product delivery transformation strategies for enterprise customers using Amazon Kiro and AWS Gen AI services
• Develop repeatable transformation methodologies, maturity models, and assessment frameworks for scalable AI-driven SDLC transformation
• Synthesize customer learnings into playbooks, best practices, and success patterns to inform product roadmap and GTM strategy
• Co-develop transformation offerings with strategic consulting partners and support partner enablement programs
• Monitor transformation health, address adoption barriers, and drive measurable business value through structured success planning
• Develop thought leadership content, maturity models, and best practices to establish AWS intellectual leadership and influence product direction

Key requirements

• 7+ years in senior customer-facing roles with accountability for enterprise outcomes
• 10+ years leading complex, large-scale software development transformation or modernization programs
• Proven track record in developing and scaling customer success programs or transformation methodologies
• Deep expertise in enterprise SDLC transformation and engineering practices modernization
• Experience leading enterprise change management initiatives involving AI/automation adoption in software development
• Strong executive presence with ability to influence C-suite and VP-level stakeholders on engineering strategy

• executive presence
• change management
• strategic thinking
• knowledge of SDLC and modernization
• AI/ML capabilities for software development (code generation, automated testing, documentation)
• experience with Amazon Kiro and AWS Gen AI platform (Bedrock, SageMaker)

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