IT Business Partner – Delivery

Overview

As IT Business Partner – Delivery, you will shape IT change and supplier-led developments for DHL’s Aviation & Travel IT team. You’ll coordinate software implementations, site deployments and digitalisation projects with external vendors, while driving self-sufficiency of IT in A&T. You’ll partner with IT leads and product managers to scope initiatives, manage risks, and ensure aligned delivery. This role combines strategic influence with hands-on delivery in a large, global logistics context.

Pay / Benefits

• company car or car allowance
• private medical insurance
• 26 days annual leave (+ option to buy more)
• discretionary bonus
• flexible working options
• pension scheme with 8% employer contribution / 4% employee contribution

Responsibilities

• Drive software implementation and supplier-led development with key partners (SITA, Airportlabs, INFORM, DataScope)
• Manage IT change programmes and strategic initiatives across A&T
• Coordinate deployments and upgrades for site rollouts
• Lead a small team of IT specialists and line-manage two IT Systems Support staff
• Support IT Leads and Product Manager in bid responses and one-off initiatives
• Ensure compliance with non-catalogue product implementations and detailed execution
• Reduce reliance on central IT for smaller projects and ongoing changes
• Foster cross-functional collaboration with IT Service & Support Manager and other stakeholders

Key requirements

• Logistics or supply chain industry experience
• IT experience in a similar role within a large, complex organization
• Change, product and supplier management experience
• Strong project management and implementation skills
• Business and commercial acumen including budgeting, forecasting and cost modelling
• Relationship management and cultural awareness
• Excellent communication and negotiating skills

• relationship management
• communication skills
• negotiation skills
• supplier management
• project management
• change management

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