Technical Delivery Manager Revenues and Benefits

Overview

As Technical Delivery Manager, you lead a specialist team responsible for Welfare, Revenues and Benefits systems that residents rely on daily. You ensure availability, resilience, security and performance of business-critical platforms and guide controlled system changes with suppliers and internal teams. You provide senior technical advice on configuration, testing, release management, access control and data quality to support informed decisions. You align delivery with governance and service outcomes, driving improvements in resilience, efficiency and customer experience. This role offers an opportunity to shape critical public services in a diverse city organisation.

Pay / Benefits

• Flexible and hybrid working arrangements
• Local Government Pension Scheme
• Generous annual leave entitlement
• Learning and development opportunities
• Wellbeing support and employee benefits
• Diverse, supportive and inclusive environment

Responsibilities

• Lead and develop the Welfare, Revenues and Benefits Technical Delivery team in an inclusive environment
• Manage availability, resilience, security and performance of business-critical systems
• Provide senior technical guidance on configuration, testing, release management, access control and data integrity
• Collaborate with service managers, operational teams, IT&D, suppliers and project colleagues to deliver controlled system changes
• Understand complex system, data and supplier issues and make clear, proportionate recommendations
• Identify improvements to strengthen service resilience, efficiency, financial controls and customer experience
• Contribute to governance, planning, risk management and assurance for statutory welfare, revenues and benefits services

Key requirements

• curiosity, sound judgement and practical approach to technical delivery
• ability to work with council values: connected, confident, creative, diverse and inclusive
• ability to handle complex issues with clarity, resilience and proportionate judgement
• ability to balance service needs, risk, governance and customer impact in recommendations
• ability to build positive, inclusive relationships with colleagues, suppliers and partners

• inclusive leadership
• collaboration
• communication clarity
• technical leadership
• release management
• security and access control

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