Customer Support Consultant – Polish & English Speaking

Overview

In this role you will support order placement, administration and troubleshooting to deliver a best-in-class customer experience. You’ll liaise with Sales Reps, Customers, Partners and internal IDEXX teams to streamline orders and resolve issues, leveraging Salesforce/SAP for efficient processes. You will handle back-office tasks and demonstrate emotional intelligence and constructive feedback to guide cross-functional collaboration. This is a hybrid role based in Newmarket with growth and development opportunities.

Pay / Benefits

• on-the-job training
• career advancement opportunities
• gym benefit
• wellness resources
• volunteer paid days off
• pension plan

Responsibilities

• guide and support the order process for Sales Reps, customers and partners
• perform order administration and troubleshooting to ensure smooth transactions
• coordinate with internal teams (Finance, Sales, Technical Services) to meet requests
• utilize Salesforce/SAP to optimize processes and client satisfaction
• perform back-office tasks and data handling
• maintain effective communication with internal and external stakeholders
• lead by example with emotional intelligence and constructive feedback

Key requirements

• fluent in English and Polish; additional European language preferred
• minimum 2 years’ experience in a customer-facing environment
• strong relationship-building abilities with customers and stakeholders
• experience with Import/Export aspects is a strong plus
• excellent computer skills and CRM experience with Salesforce and SAP as a big plus

• communication skills
• emotional intelligence
• humility
• Salesforce
• SAP
• CRM systems

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