Trust Mortuary Services Manager

Overview

In this role you will lead the Mortuary Services across multiple hospital sites, ensuring safe, dignified after-death care and compliance with HTA standards and policies. You will work closely with clinical teams, medical examiners, coroners and external partners to deliver high-quality, compassionate service and drive continuous improvement. The role combines operational and strategic leadership, governance, and workforce development to support bereaved families and staff. This is an opportunity to shape after-death care standards within a high-performing NHS Trust.

Responsibilities

• Provide operational and strategic leadership for Mortuary Services across Chelsea and Westminster Hospital and West Middlesex University Hospital, with potential future support to Hillingdon Hospital
• Lead the delivery of a safe, compassionate and high-quality service with dignity and professionalism for deceased patients and bereaved families
• Ensure compliance with HTA standards, legislation, national guidance and Trust policies; oversee governance, quality assurance, risk management and service improvement
• Lead the mortuary workforce and manage resources, budgets, capacity, business continuity and major incident arrangements
• Collaborate with Medical Examiners, Coroners, Funeral Directors, Chaplaincy and clinical teams; provide specialist advice, education and training

Key requirements

• Extensive experience managing mortuaries
• Sound knowledge of HTA
• Knowledge of relevant legislation
• Experience delivering training
• Commitment to quality improvements
• Skills in audit and policy development
• Ability to perform all mortuary tasks (manual and automated)
• Proven team leader
• Strong communication and interpersonal skills
• Organised management skills
• Demonstrates compassion with vulnerable patients

• Communication
• Interpersonal skills
• Organisational skills
• HTA knowledge
• Legislation knowledge
• Audit and policy development

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