Operational Resilience Senior Manager

Overview

In this Senior Manager role, you will lead the Group’s Operational Resilience Strategy and Framework, ensuring regulatory alignment and robust disruption response. You will drive the embedding of resilience capabilities across the organisation and collaborate with risk leadership to strengthen controls and drive continuous improvement. You’ll oversee governance activities, produce insightful reporting for executives, and coordinate crisis management efforts during incidents. The role offers leadership across cross-location teams, with hybrid work and travel between Manchester and Coventry. This is a high-impact position for shaping resilience culture and safeguarding critical services.

Pay / Benefits

• 28 days holiday plus bank holidays
• Annual discretionary bonus
• Car allowance
• Enhanced pension
• Private medical and health screenings
• Life assurance (6x salary)

Responsibilities

• Lead the development and implementation of the Operational Resilience Framework and Resilience Testing Strategy.
• Ensure compliance with regulatory expectations and industry best practices.
• Embed resilience capabilities across the organisation through stakeholder collaboration.
• Lead a team of Senior Analysts and represent Operational Resilience in governance forums.
• Provide expert advice to senior stakeholders and contribute to high-quality reporting and governance papers.
• Oversee Operational Resilience governance activities, including committee management and programme oversight.
• Support Crisis Management coordination, incident chairing, and response facilitation.
• Coordinate travel between Manchester and Coventry and manage a hybrid working pattern.
• Contribute to escalation processes, incident response readiness, and incident reporting.

Key requirements

• Deep understanding and experience of maintaining and developing Operational Resilience frameworks, ideally within retail banking.
• Background in business continuity with knowledge of IT recovery, cyber security, risk management, physical security and third‑party resilience.
• Strong leadership with a track record of developing teams and influencing senior stakeholders.
• Excellent judgement, ownership, and accountability in BAU and incident situations.
• Ability to work in a fast-paced, evolving environment with tight deadlines and pragmatic solutions.
• Solid understanding of PRA, FCA and other regulatory requirements, standards and best practices.
• Strong written and verbal communication skills for Executive/Board audiences.
• Experience producing Board, Committee, and Executive-level papers, MI, dashboards and regulatory reporting.
• Strong governance and stakeholder management, including committee coordination and programme reporting.
• Desirable: Experience using ServiceNow (workflow, reporting, governance) and ERP tools.

• leadership
• stakeholder management
• communication
• Operational Resilience frameworks
• Business continuity
• IT recovery and resilience

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