Education Support Team Manager – College of Engineering and Physical Sciences – 108065 – Grade 6

Overview

You will lead and manage professional services teams delivering administrative support for teaching, learning, and research programmes. In this role, you oversee education-related activities, ensure quality and compliance, and collaborate with academic and professional staff. You will drive process improvements and provide strategic leadership for service delivery across your area. This is a chance to shape student experience and support the university’s education mission at scale.

Pay / Benefits

• 40 days paid holiday per year
• one paid volunteering day per year
• pension scheme
• flexible working arrangements
• subsidised day nurseries
• supportive professional development programmes

Responsibilities

• Lead and manage teaching and learning administrative activity across the service area in line with regulations
• Coordinate quality audits, reports and remedial plans; advise on programme administration
• Maintain student experience quality and support engagement and enhancement opportunities
• Manage education-related projects and service delivery improvements
• Provide leadership for staff recruitment, development, and performance; ensure resource planning
• Act as liaison between the service, College, and University; communicate changes and policy updates
• Participate in university working groups/committees as Secretary or representative when required
• Support data reporting and analysis for management and institutional needs

Key requirements

• Degree-level education or equivalent experience
• Significant experience in a senior administrative role within a customer-service environment
• Proven ability to lead, develop and motivate staff
• Strong communication skills across staff, students and external stakeholders
• Ability to influence change, evaluate options, and manage confidential data
• Excellent organisational skills, meeting deadlines and handling changing requirements
• Proficiency with Microsoft Office and ability to set up/maintain complex systems
• Experience with higher education procedures and POLICIES (desirable)

• Excellent communication
• Attention to detail
• Diplomacy and tact
• Microsoft Office suite
• Data reporting and interpretation
• Experience with complex administrative systems

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