Collections Strategy Specialist

Overview

As a Collections Strategy Specialist, you will design data-driven collections strategies aligned to scorecard models to impact customer and account groups. You’ll evaluate performance and drive continuous improvement through experiments and analytics, partnering with the Omni Channel Manager to deploy automated solutions while maintaining a strong control environment. Your work will focus on reducing waste, digitising processes, and delivering positive customer outcomes in a compliant, efficient manner. This role offers a chance to shape collection strategies at scale within a supportive, performance-driven culture.

Pay / Benefits

• discretionary annual bonus
• 3% flexible benefits
• Hybrid working
• Free onsite parking
• holiday allowance up to 28 days plus buy-up option
• life assurance

Responsibilities

• Design and deploy data-driven collections strategies linked to scorecard models
• Analyze performance and conduct champion–challenger tests using SAS/SQL
• Evaluate contact-channel performance and identify opportunities to streamline the journey
• Drive continuous improvement by digitising processes and reducing waste
• Collaborate with the Omni Channel Manager to implement new strategies and automated solutions
• Maintain a strong control environment ensuring compliance and effective customer outcomes

Key requirements

• Experience deploying collections or customer strategies with data-driven insights and trials
• Strong analytical capabilities using SAS or SQL and other analytics packages
• Ability to translate complex processes and data insights into simple, clear views
• Strong customer and commercial awareness
• Proven ability to influence change through senior stakeholder management

• Stakeholder management
• Analytical mindset
• Curiosity and drive
• SAS
• SQL
• Lean and Agile principles

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