Product Owner

Overview

As Product Owner, you shape digital products that enhance experiences for customers and colleagues. You work in a cross-functional team to prioritise, define requirements and deliver valuable solutions quickly. You collaborate with stakeholders, designers, engineers and architects to solve real customer problems and measurable outcomes. This role blends strong product thinking with a customer-first mindset, offering a meaningful opportunity to influence digital transformation across Royal Mail.

Pay / Benefits

• Car allowance or cash equivalent
• Healthcare
• Up to 18% annual bonus
• 26 days annual leave plus bank holidays
• Pension with Collective Defined Contribution scheme
• Employer-funded health checks and dental insurance

Responsibilities

• Own and manage the product backlog aligned to customer needs and business goals
• Identify opportunities with customers and stakeholders and validate solutions
• Translate goals into user stories and acceptance criteria
• Prioritise work by customer value, impact, risk and delivery considerations
• Collaborate across product, design, engineering and architecture throughout the lifecycle
• Lead backlog refinement, sprint planning and product reviews to maintain value delivery
• Provide guidance to the delivery team during development
• Review completed work for alignment with requirements and quality
• Use feedback and performance data to drive continuous improvement
• Contribute to product strategy, roadmap planning and long-term development initiatives

Key requirements

• Experience as Product Owner, Product Manager or similar
• Strong backlog management and ability to translate requirements into user stories
• Proven Agile delivery experience
• Customer-centred product development and user-focused design
• Ability to balance competing priorities and make trade-offs
• Effective collaboration with technical teams, stakeholders and third-party suppliers
• Strong analytical and problem-solving skills
• Excellent communication, facilitation and stakeholder management
• Experience using Jira and Confluence

• customer-centric mindset
• stakeholder management
• strong communication
• Jira
• Confluence
• Agile delivery

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