3rd line IT Support Engineer

Overview

As a 3rd Line IT Support Engineer, you will provide advanced technical support to sustain and grow the IM&T capability at Rheinmetall Defence UK. You will act as the internal authority for complex incidents and drive migrations from outsourced services to the in-house team. Based in Telford, you will maintain core IT infrastructure while occasionally supporting other sites and deploying improvements for a rapidly expanding user base. This role offers impact through critical transitions and cross-site implementations.

Responsibilities

• Insourcing & transition support for migrating services from outsourced to internal IM&T
• 3rd line escalation and coordination with vendors for complex incidents
• Telford site IT infrastructure, server rooms, and asset management
• Cross-site deployments and local infrastructure projects at other Rheinmetall Defence UK facilities
• Continuous improvement to address bottlenecks and scale IT effectively

Key requirements

• self-motivated
• problem-solving
• proactive communication
• 3rd line IT support
• server infrastructure management
• IT migrations and transition

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