Hybrid CX Certification Lead (Deputy Manager)

NQA, part of the Kiwa family, is seeking a Deputy Certification Manager to lead the Customer Experience team from our Dunstable base. You will work with the Certification Manager to drive excellence in customer service, compliance and operational performance, while enabling continuous improvement across onboarding, contracts and inquiries.

You will support global CX activities, coach colleagues, manage escalations and help sustain high standards of stakeholder relationships, with a strong focus

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