PMO Delivery Manager

Overview

In this role you lead a PMO-as-a-Service delivery, driving governance, delivery assurance and value across a complex portfolio. You’ll manage a five-person PMO Delivery team, shaping an outcomes-based service with clear deliverables, KPIs and measurable business impact. You will translate client objectives into a structured delivery plan and present executive insights and recommendations. Your work focuses on client value, portfolio visibility, risk and financial control, while fostering a proactive, insight-led culture.

Pay / Benefits

• tailored benefits
• Learning and Development opportunities
• flexible work options

Responsibilities

• Lead day-to-day PMO-as-a-Service delivery with defined outcomes, KPIs and milestones
• Own an outcomes-based PMO service with clear ownership and measurable success criteria
• Translate client objectives into a structured service delivery plan for the PMO team
• Assign ownership, target dates and measures of success for all deliverables
• Demonstrate client value through improved portfolio visibility, governance, delivery performance and cost control
• Establish and maintain a PMO service scorecard covering KPIs and portfolio health
• Provide executive-ready reporting and highlight progress and priorities
• Promote a proactive, outcomes-focused delivery model over an activity-led approach
• Identify opportunities for continuous service improvement and automation
• Lead, mentor and develop a team of five PMO Delivery resources
• Conduct regular performance discussions and ensure quality of outputs for senior stakeholders
• Serve as escalation point for complex delivery and governance matters

Key requirements

• Proven PMO/Programme/Delivery Management experience in a complex environment
• Strong governance, controls and delivery assurance knowledge
• Experience with budgets, forecasts, resource plans and delivery performance
• Risk, issue, dependency and change management skills
• Experience producing executive-level dashboards and management information
• Excellent stakeholder management and senior-level influence
• Resource management across multiple workstreams
• Commitment to quality and continuous improvement; standardisation
• Experience with Agile, Waterfall and/or hybrid methodologies
• Strong analytical/problem-solving skills using data to identify trends and opportunities
• Excellent communication, presentation and facilitation skills
• Experience leading or coordinating PMO professionals and project teams
• Client-facing and relationship management capability
• Understanding of IT, technology or business transformation environments
• Proficiency with Microsoft Excel and PowerPoint; experience with Jira, Confluence, ServiceNow and/or Power BI desirable
• Desirable: PRINCE2/PMP/IPMA or equivalent; Agile/Scrum certification; consultancy experience; commercial/supplier management; PMO Frameworks

• Strategic thinking
• Stakeholder management
• Excellent communication and presentation
• Jira
• Confluence
• ServiceNow

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