Technical Operations Manager

Overview

In this role you lead technical services across a diverse facilities portfolio, ensuring compliant and high-quality delivery. You’ll line up static and mobile engineering teams, manage performance, and drive continuous improvement within a matrix organisation. You’ll partner with clients and internal teams to sustain service performance, safety, and cost efficiency. This is a hands-on leadership role with a focus on operational excellence and stakeholder collaboration.

Pay / Benefits

• virtual GP for you and household
• Salary Finance (access earned pay before payday)
• Choices lifestyle benefits platform
• up to five extra days of holiday
• MiDeals discounts
• cycle-to-work scheme

Responsibilities

• Deliver top-tier technical service across sites while meeting contractual, statutory, and client requirements
• Plan, allocate and manage static and mobile engineering resources
• Oversee facilities management including maintenance, asset management, and service delivery
• Control overtime, budgets, and costs; ensure financial efficiency
• Maintain documentation and reporting using CAFM and mobile systems
• Monitor portfolio performance, subcontractor delivery, WIP and debt management
• Scope and support projects ensuring technical standards align with contracts
• Ensure QSHE compliance and service delivery assurance; support out-of-hours emergency response
• Build and maintain strong relationships with clients, subcontractors, and internal teams
• Act as escalation point to safeguard service delivery and teamwork
• Provide monthly performance review input with data analysis for decision-making and improvement
• Lead on project and programme delivery with emphasis on compliance and service quality

Key requirements

• NVQ Level 3 in Mechanical/Electrical/Building Services Engineering
• IOSH Managing Safely (essential)
• NEBOSH (desirable)
• Experience in technical service management within facilities management or infrastructure
• Multi-site team leadership (static and mobile) and client-facing service delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance

• Effective communicator with the ability to engage multiple stakeholders
• Strong stakeholder management and relationship-building
• Team leadership and collaboration across cross-functional groups
• Proficient in CAFM systems and mobile technology
• Excellent technical capacity across multiple disciplines
• Ability to progress reactive, remedial, and complex projects

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