Global Security Operations Centre Specialist – Associate

Overview

In this role you contribute to the firm’s safety and resilience by overseeing incident management and crisis coordination within a global security context. You will provide timely situation updates to stakeholders and support travel security, intelligence collaboration, and crisis governance. You’ll engage across the security team and vendors to protect staff and assets while driving clear, impactful communications. The opportunity lets you shape responses to diverse incidents and work within a high-performance, cross-functional environment.

Responsibilities

• Provide timely written situational updates on incidents affecting people, assets, or operations across EMEA.
• Manage travel security operations including assessment and support for high-risk travel.
• Collaborate with intelligence, local security, and vendors to ensure staff safety.
• Prepare and distribute travel and analytical reports to relevant stakeholders for informed decisions.
• Serve as initial contact for inquiries—travel advice, security incidents, CCTV reviews, and special reports.
• Support crisis management by organizing/chairing meetings, taking minutes, and providing updates.
• Monitor critical facility alarms, coordinate investigations, and escalate per SLAs.
• Conduct investigations using CCTV and monitoring apps, perform alarm testing, and ensure resolution.

Key requirements

• Experience in a Global Security Operations Centre with incident or crisis management background.
• Ability to manage multiple streams in a fast-paced environment with strong organization and prioritization.
• Excellent written and verbal communication for reports and presentations to senior stakeholders.
• Strong customer service, professionalism, and stakeholder engagement across levels.
• Ability to understand incident impact variations and adapt responses accordingly.
• Attention to detail and process discipline with independent, solution-oriented thinking.
• Experience with security operation tools and technologies enabling efficient task execution.

• strong communication
• customer service orientation
• adaptability
• incident management tools
• CCTV monitoring applications
• alarm monitoring systems

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