Denplan Customer Advisor

Overview

In this role you will handle inbound calls for a purpose-driven health insurer, delivering a reassuring, professional experience while processing customer information accurately. You will manage a busy call queue, support customers in urgent situations, and contribute to accessible, high-quality wellbeing services. The position offers remote-working flexibility with opportunities to collaborate in person for training and briefings, all within a supportive, values-driven environment.

Pay / Benefits

• Group bonus scheme
• Generous pension with a 6% pension gift
• 36 days holiday (plus extra 5)
• Flexible benefits pot
• Your own health plan
• Access to a wellbeing hub

Responsibilities

• Handle inbound customer calls
• Manage a busy call queue (30–50 calls per day)
• Provide reassurance and support in urgent situations
• Process customer information accurately per policies
• Deliver a positive and professional customer experience

Key requirements

• Enjoys talking on the telephone and handles high-volume calls
• Kind, empathetic, customer-focused approach
• Strong attention to detail
• Ability to work independently from home
• Good problem-solving and organisational skills
• Confident in a fast-paced call centre environment
• Private workspace and reliable internet connection

• empathy
• customer-focused
• calm under pressure
• strong communication
• independence
• problem-solving

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