Relationship Manager

Overview

In this role you will manage a portfolio of enterprise clients to drive satisfaction, retention and value. You will cultivate trusted relationships with stakeholders, coordinate cross-functional teams, and address complex questions and escalations. You’ll identify cross-sell and upsell opportunities, shape account plans, and ensure a seamless end-to-end client experience. You’ll work closely with the Customer Success and Commercial teams to improve operations and outcomes, leveraging CRM and reporting tools. This is a chance to impact how OpenPayd delivers global payment infrastructure at scale.

Pay / Benefits

• Personal training budget – 3000
• Cycle to Work scheme
• Discounted gym membership – 80
• PerkBox corporate discounts
• Travel loan
• Company Pension plan,

Responsibilities

• Own and develop an assigned portfolio of clients to support satisfaction and retention
• Build relationships with key stakeholders and understand their strategic priorities
• Serve as the main contact for complex queries, escalations, and strategic direction
• Identify cross-sell and upsell opportunities to increase account value
• Lead account-planning conversations with internal teams and client stakeholders
• Coordinate operations to deliver a seamless client experience
• Share best-practice guidance and monitor its outcomes
• Maintain accurate CRM records and Salesforce reporting, contribute to continuous-improvement projects

Key requirements

• 2–3 years in a customer-facing role in customer success, account management or sales in FX, banking, cross-border payments, fintech or similar; crypto/digital assets exposure desirable
• Experience supporting customers from diverse backgrounds and managing stakeholder relationships
• Understanding of FX, bank transfers, fintech and PSD2; interest in payments infrastructure
• Basic API understanding and ability to discuss requirements with internal teams
• Proficiency with CRM systems (preferably Salesforce) including reporting
• Confidence using Microsoft Office and tools like Slack, Trello or HubSpot
• Ability to drive projects, improve efficiency and propose practical solutions
• Excellent communication skills and comfort with challenging conversations and C-level stakeholders
• Proactive, self-motivated attitude and willingness to go beyond basics to support clients

• Excellent communication
• Stakeholder management
• Proactivity
• API basics
• Salesforce (CRM)
• Microsoft Office

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