Global Spread Products Application Support – Assistant Vice President

Overview

In this role you help ensure stable SP trading platforms and front-office tools, partnering with Sales, Trading, Operations, and Risk & Controls. You will support the eTrading suite, manage incidents, and improve observability to reduce outages. The work spans global coverage, data feeds, and collaboration with in-house developers to drive reliability. This is an opportunity to shape execution on critical systems within Citi’s tech-enabled finance ecosystem.

Pay / Benefits

• hybrid working model (up to 2 days home per week)
• competitive base salary
• 27 days annual leave
• discretionary annual bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program

Responsibilities

• Support trade floor users and front-office tools daily
• Maintain and support the Spread Products eTrading platform
• Provide global follow-the-sun coverage for overnight risk batches within SLAs
• Investigate downstream feed issues to improve data quality, monitoring, and alerts
• Collaborate with in-house development teams and escalate as needed
• Track incidents in ServiceNow and manage stability backlog in Jira
• Enhance monitoring, observability, and controls across the stack
• Improve resiliency and hold dev teams accountable for recoverability

Key requirements

• Analytical problem solving
• Prioritization and multi-tasking
• Crisis response under pressure
• Continuous improvement mindset
• Technical breadth: log analysis, scripting, Unix, SQL
• Stakeholder communication
• Bachelor’s degree or equivalent experience

• stakeholder communication
• ability to work under pressure
• analytical thinking
• log analysis
• scripting
• Unix

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