GP Practice Manager

Overview

In this Practice Manager role, you will lead day-to-day operations for two Sheffield sites within Forge Health Group, ensuring safe, efficient and patient-centred services. You’ll oversee HR, governance and financial oversight while driving quality improvements and service development in a diverse, NHS-focused setting. You will partner with GP Partners and the wider team to create a supportive, high-performing culture and responsive patient care. This is a chance to shape practice delivery in an established Training Practice with a strong emphasis on development and collaboration.

Pay / Benefits

• competitive salary
• NHS Pension Scheme
• ongoing professional development opportunities
• work across two practice sites
• supportive and collaborative culture

Responsibilities

• Oversee day-to-day management of both practice sites
• Coordinate workforce planning and staff rotas
• Lead HR processes including recruitment, induction and retention
• Manage complaints process and patient experience
• Support quality improvement projects and governance
• Monitor primary care contracts, service delivery and compliance
• Foster effective cross-site communication and teamwork
• Support strategic development and operational priorities

Key requirements

• Previous GP NHS management experience
• Strong HR/people-management knowledge
• Experience with rota management and workforce planning
• Experience managing patient concerns or complaints
• Knowledge of GP practice finance, budgeting and claims
• Excellent communication and interpersonal skills
• Strong organisational and prioritisation skills
• Ability to work autonomously and manage sensitive situations
• Good IT skills for data-driven decision making

• leadership
• problem-solving
• collaboration
• SystmOne (desirable)
• financial monitoring and budgeting
• HR systems and processes

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