Housing Options Manager

Overview

In this role you will provide strategic and operational leadership for the Housing Options Service to deliver responsive, customer-focused housing advice and services. You will steer housing register management, reviews, appeals and specialist assessments, while driving performance and ensuring compliance with legislation and policy. As a member of the management team, you will shape service planning, policy development and transformation, using data to inform decisions and improve value for money. This is a chance to lead change, champion best practice, and make a meaningful difference to residents across the city.

Responsibilities

• Provide strategic and operational leadership for the Housing Options Service
• Oversee housing register management, reviews and appeals, and specialist housing assessments
• Lead a team of professionals and drive service performance
• Ensure high standards of customer service and compliance with legislation and policy
• Oversee complex decision-making, provide expert advice and guidance
• Contribute to service planning, policy development and transformation
• Use data and performance information to inform strategic decisions and manage risk
• Support delivery of corporate objectives

Key requirements

• Substantial experience in housing options, allocations, homelessness or related housing services
• Strong understanding of housing legislation and policy
• Excellent people management skills and track record of leading high-performing teams through change
• Ability to drive service improvement and efficient operations

• Inspirational leadership
• Stakeholder engagement
• Excellent communication
• Knowledge of housing legislation and policy
• Data-driven decision making
• Performance management and reporting

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