Area Manager – Head of People, Capability and Professional Standards

Overview

In this permanent role, you lead the People and Capability functions for Norfolk Fire & Rescue Service, shaping strategy, policy, and performance across workforce, culture, and professional standards. You will oversee critical support services to ensure a modern, skilled and resilient organisation, while ensuring continuous improvement in workforce planning and employee wellbeing. You will contribute to the service’s long-term development and stability, with duties that include after-hours leadership under the CDS duty rota. This is a high-impact senior role within a public safety organisation.

Pay / Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services
• Flexible working opportunities
• Norfolk Rewards discounts
• Blue Light card for Fire Service and Social Care Workers

Responsibilities

• Lead and shape strategy for People, Capability, culture, and professional standards across the service
• Oversee fleet, logistics, procurement, and technical services to ensure assets are safe, efficient and sustainable
• Drive continuous improvement in workforce planning, employee wellbeing, career management and engagement
• Provide visible leadership across People and Capability functions and collaborate with cross-functional teams
• Participate in the Area Manager duty rota under the CDS, providing operational response outside normal hours

Key requirements

• Substantive post of Competent Area or Group Manager
• Operational command experience at large and complex incidents
• Hold or be working towards Incident Command Level 4

• leadership
• collaboration
• strategic thinking
• Incident Command Level 4
• CDS policy understanding
• workforce planning

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