Senior Customer Success Account Manager (Media and Communications)

Overview

In this role, you guide strategic customer relationships within the CE&S team to maximize Microsoft value and adoption. You’ll align cross-cloud solutions with customer objectives, influence executive stakeholders, and shape program roadmaps for ongoing success. You’ll work closely with cross-functional teams to remove blockers and drive digital transformation. This is a chance to impact customer outcomes at scale while advancing Microsoft’s mission to empower every person and organization.

Responsibilities

• Build and nurture strategic relationships with customer stakeholders, partners, and internal teams to maximize Microsoft investment
• Lead executive-level value discussions, coach teams in effective communication, and orchestrate multi-team delivery
• Develop and execute Customer Success Plans (CSPs) and proactively resolve blockers to adoption and growth
• Partner with customers to understand priorities, optimize usage, and conduct strategic program reviews
• Align Microsoft cross-cloud solutions (Azure, Modern Work, Dynamics) to accelerate digital transformation
• Advocate for the roadmap, challenge customer thinking, and drive transformation towards modern digital approaches

Key requirements

• Master’s degree or Bachelor’s degree in a related field with strong customer success experience or equivalent experience
• Strong customer-facing consulting, solution delivery, or portfolio management experience
• Proven ability to manage executive relationships and influence cross-functional teams
• Experience in driving program planning, delivery, and stakeholder alignment

• Executive relationship management
• Influencing for impact
• Problem solving
• Azure
• M365
• Cross-cloud solution alignment

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